Care Advice & Complaints

Care Instructions (Not applicable to the Waterproof collections)

• Store the jewelry in the provided silk pouch/box when not in use.
• Avoid contact with water, chemicals like perfume, lotion, and hairspray.
• Do not store jewelry in the bathroom or other humid areas.
• Remove your jewelry when sleeping, sunbathing, showering, or exercising.
• Wait until you are completely dry before putting on the jewelry after a shower, bath, or after applying lotion.
• Please note that taking medication or supplements can affect the jewelry based on what the body excretes.
• Wipe your jewelry after each use to remove dirt, makeup, salts, skin oils, exhaust fumes, etc.

If your item has a defect that qualifies for a warranty claim, you can create a claim by emailing us at contact@mockberg.com. 

Looking for warranty information? - Read here!